About Shipping

Purvevave can deliver products to most countries in the world and is dedicated to meeting a variety of shipping needs. We work in conjunction with the most reliable international and domestic couriers to ensure that your package gets to you safe and on time.

For shipping costs, the type, quantity, and weight of your package may vary, and as such, cost may vary. Shipping costs also vary depending on your location and desired shipping speed. To get a shipping quotation, please add your selected items to your shopping cart, and enter your shipping address in the checkout page. For Sales tax rates, sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.

Need a shipping information on your order? Contact our Customer Support team at info@purevave.com

About Returns

NOT SATISFIED WITH YOUR PRODUCT?

If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 60 days of receipt.

 Only items purchased directly from Purevave’s online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

 Returned items must be in original packaging, including any accessories, manuals, and documentation.

 Non-returnable items include items purchased through retailers and damaged products through customer mishandling.

 Returns made without a receipt may be refused.Purevave reserves the right to deny any return.

 In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

 Please note, we may request for your order to be returned to one of our global warehouses, including, but not limited to, warehouses in Hong Kong and the United States.

To start the return process, please contact our customer Support team at info@purevave.com. Please include the following information:

Order number

Proof of purchase

Video or photo of the faulty product (if applicable)

Complete delivery address

Contact telephone number

 DID YOU RECEIVE A FAULTY PRODUCT?

All of our products are covered by a two-year manufacturer's warranty from the date of purchase (some products are covered even longer) - If you have a faulty product, please consult our Customer Support team at info@purevave.com

 REFUNDS

Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

 For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.

 Any unwanted items after your order has been placed must be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer, unless the item is faulty.